The Account and Client Relations Manager ensures world-class client experiences, from onboarding to ongoing delivery. You’ll serve as the operational bridge between our clients and internal teams, managing communication workflows, project coordination, and satisfaction tracking.

This role is ideal for someone proactive, structured, and client-obsessed, able to translate feedback into systems, ensure internal alignment, and elevate EMF Media’s service standards at scale.

1. Client Onboarding & Satisfaction Strategy

Deliver a seamless, structured onboarding experience while optimising for long-term satisfaction.‍

Audit and refine the client onboarding journey from welcome kits to kickoff calls.
Build standardised systems and documentation to ensure consistency across clients.
Conduct regular client check-ins and implement structured feedback loops (e.g., NPS).
Translate feedback into actionable satisfaction improvement plans.

2. Project & Workflow Oversight

Ensure flawless execution by monitoring project timelines, deliverables, and dependencies.‍

Track deliverables across Paid, Creative, Influence, and Strategy teams.
Own project dashboards and status updates in tools like Asana.
Identify and remove workflow bottlenecks through proactive follow-up.
Provide visibility into progress, blockers, and delivery KPIs.

3. Internal Accountability & Collaboration

Reinforce team ownership and alignment to maintain service excellence.

Collaborate with Performance Managers, Creative Strategists, and Influencer Leads to align on delivery plans.
Maintain deadlines and quality control through structured task management.
Build systems to reduce overdue tasks and improve team response times.
Act as the connective tissue between strategy and execution.

4. Client Communication & Escalation Management

Maintain strong, trust-driven relationships through transparency and reliability.

Send proactive status updates, reports, and milestone recaps.
Serve as the first point of contact for client concerns or escalation.
Set and manage expectations around timelines, scope, and priorities.
Prevent last-minute surprises through clear documentation and planning.

5. Reporting & Process Optimisation

Build scalable systems for reporting, communication, and client success tracking.‍

• Comfortable working in fast-paced, collaborative environments with short lead times and high creative standards.
• Strong eye for typography, layout, motion rhythm, and visual hierarchy.
• Deep understanding of performance marketing logic and creative KPIS, and ability to translate data into design decisions.
• Proficient in Adobe Creative Suite.
• Fluent/native French speaker, with strong sensitivity to visual and cultural nuances across French-speaking audiences.
• Proven experience producing high-quality creative assets for Meta Ads, TikTok Ads, and YouTube, specifically for paid social campaigns.
• + years of experience in graphic and motion design, with a strong portfolio showcasing paid social ad creatives for e-commerce brands.
• Has worked in a performance agency environment or a similar fast-paced structure with a clear focus on direct response and performance outcomes.‍
• Bonus: Familiarity with Figma, Canva, or AI-assisted creative tools.

‍Join a High-Performance Team
Be part of a fast-growing and impact-driven agency, working alongside top-tier talent focused on results.

Remote & Flexible Work
Work from anywhere in France while connecting with a collaborative, high-energy team.

Career Growth & Learning
Access continuous opportunities to expand your expertise, take on new responsibilities, and accelerate your career trajectory.

Collaborative Culture
Be part of a team that values efficiency, transparency, and shared success, where everyone contributes to collective performance.

Competitive Compensation
Receive a salary that reflects your skills and experience, complemented by performance-based bonuses.

Our hiring process is designed to assess both strategic depth and operational excellence, ensuring a strong mutual fit from day one.

Initial Application

A short form to understand your background, mindset, and creative approach.

HR Interview

A 30-minute conversation focused on your career path, role expectations, and fit with our mission.

Technical Interview

A 60-minute deep dive with your future manager, including a live technical test to assess your creative frameworks, processes, and real-time decision-making.

The Sprint

A 4 week, part-time collaboration with the team you may join.
The Sprint helps both sides validate real-world collaboration before moving forward.

Leadership Interview

A final strategic discussion with the COO or CEO to ensure vision alignment and long-term fit, after the Sprint.

Offer & Onboarding

If everything aligns, we’ll extend a formal offer and begin onboarding.‍

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Welcome to EMF Media let’s build, scale, and deliver meaningful creative performance together.